Privacy Policy
helpcontent24.com is committed to protecting the privacy of visitors to our website, as well as our members and partners. We established this Privacy Policy to explain what information we collect through the website and how it is used.
What Information Do We Collect About you?
For visitors to our website, we may, but generally do not, log standard technical information, such as the numerical Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; and the Internet address of the website from which you linked directly to our site. Circumstances in which we temporarily log standard technical information include conducting site testing, diagnosis of technical problems, and defending against attacks on the site. We generally do log the date and time users access our site on an anonymous basis.
In order to access the member functionality we use a persistent cookie. We may also use session cookies from time to time. Session cookies expire when you close your browser. You can set your browser to refuse cookies, and use Tor if you wish to keep your IP number and other technical information anonymous.
In addition we collect and retain information you submit to us. It is up to you whether to submit information to us, and how much information to provide. You may always contact us to request a copy of any information we have on you, as well as to have it deleted or anonymized.
If you choose to become a member, we ask for your name, email address, city, state/province, postal or zip code, country of residence, and phone number, and invite you to select a password. This information is required as we cannot create a user account without this information.
We also maintain records of our members’ use of the site and may use this data on an anonymous basis periodically. If you use some of the online financial services you are asked to provide personal information, such as a shipping address, necessary to complete your transaction.
We may ask for additional personal information when you provide feedback or comments, or otherwise communicate with us.
From time to time, we may ask for personal information on other portions of the site, such as asking you to sign a petition, participate in a contest, or provide other user generated content to us.
How Do We Collect Information?
We collect information from you when you register on our site, place orders, subscribe to our newsletter, fill out a form, connect your external CMS to your account (WordPress, BigCommerce, Shopify, Hootsuite), and when you contact us.
We also collect information automatically when you use our site. This data may include usage statistics, IP addresses and information collected through cookies and other tracking technologies.
Legal Basis For Collecting Information
If you are from the European Economic Area, our legal basis for collecting and using personal information described above depends on the type of information collected and the context in which we collect it.
Fundamentally, we collect your data where it is in our legitimate interest while not overriding your data protection interests. Our interests usually include improving, maintaining, providing and enhancing our platform and services, as well as sending you emails, advertising and other activities that help us act on the agreement created when you register your account.
If you create an account with us, and in doing so agree to our Privacy Policy and Terms and Conditions, we require the personal information to perform our contract with you. We may also have a legal obligation to maintain this information.
What Do We Use Your Information For?
We use the information we collect from you in the following ways:
To deliver our website, its content and our service to you
To provide you with information about our service that you request
To personalize your experience
To review technical information to diagnose problems with our server and to administer the website
To deliver customer services
To deliver our obligations under the terms and conditions you agree to upon registering
To comply with applicable laws and regulations
To process your transactions
To run surveys, contests, or similar activities through this site. Such information will be used for the purposes for which it was collected.
To send emails regarding your account and any orders that you place or work on, as well as promotional communications relevant to our platform and other related content.
To advertise and show you personalized ads
In other ways that are described when you provide us your information
You may also contact us to request a copy of any personal data we are storing on you. At your request, we will also delete your information if we are able to, or will anonymize it in the event we must retain the data for legal purposes.
If you have any questions about our collection and storage of data, please contact us.
Third-Party Service Providers
Portions of the website may be operated by a third-party service provider (“Provider”). Provider may place cookies on your computer in order to store information, such as items placed in your shopping cart, or storing your account login when using the Affiliate Center. Provider logs standard technical information, such as the numerical Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and the Internet address of the website from which you linked directly to our site.
Our Provider also stores and organizes the personal information collected through this site on our behalf. The information remains under our control, and our agreement with Provider requires the information to be kept confidential and disclosed only to Provider’s employees who require such access in the course of their assigned duties. Provider has however, not agreed to cooperate in seeking a protective order, if necessary, to protect this information from legal process. We will seek to accomplish this in all cases, but this cannot be guaranteed.
From time to time we may work with third-party consultants or other service providers who may have access to personally identifiable information. In such cases, we will restrict their use of personally identifiable information in accordance with their assigned tasks and subject to the limitations of this privacy policy.
Disclosure of Your Information
We may disclose personally identifiable information about you to third parties in limited circumstance, including: (1) with your consent; or (2) when we have a good faith belief it is required by law, such as pursuant to a subpoena or other judicial or administrative order.
If we are required by law to disclose the information that you have submitted, we will attempt to provide you with notice (unless we are prohibited) that a request for your information has been made in order to give you an opportunity to object to the disclosure. We will attempt to provide this notice by email, if you have given us an email address or by postal mail if you have entered a postal address. If you do not challenge the disclosure request, we may be legally required to turn over your information.
In addition, we will independently object to requests for access to information about users of our site that we believe to be improper.
Reviewing, Updating or Removing Your Information
If you have an account with us, you can access personal information we store for you by logging into your account. You may also contact us directly to request a copy of all personal data we have about you.
You may choose to correct, update, or delete the membership information you have submitted to us by sending an email requesting changes. We will delete your information if we are able to, or will anonymize it in the event we must retain some data for legal purposes. However, please understand that deleted information may continue to persist on back-up media.
Furthermore, if we inadvertently collect more personal information than intended, we endeavor to delete the extraneous information.
Terms and Conditions
Please review our Terms and Conditions page which defines the use, disclaimers and limitations of liability governing your use of our website.
Changes to Our Policies
We may change from time to time. If we make any substantive changes to our policies, we will place notice on and post notice of changes on this page.
How Do We Protect Your information?
We employ industry standard security measures to protect the loss, misuse, and alteration of the information under our control. Information submitted through the online payment system processes is encrypted through a Secured Socket Layer (SSL) connections, which protects the information in transit.
Although we make good faith efforts to store information collected in a secure operating environment, we cannot guarantee complete security. Information collected will be maintained for a length of time appropriate to our needs. However, we generally do not retain credit card information unless you choose to have us do so.